{"id":5262,"date":"2010-02-14T18:52:56","date_gmt":"2010-02-14T23:52:56","guid":{"rendered":"http:\/\/www.southsidecentral.com\/wordpress\/?p=5262"},"modified":"2010-02-14T18:52:56","modified_gmt":"2010-02-14T23:52:56","slug":"review-of-danvilles-new-primo-pizza","status":"publish","type":"post","link":"https:\/\/www.southsidecentral.com\/wordpress\/2010\/02\/14\/review-of-danvilles-new-primo-pizza\/","title":{"rendered":"UPDATED: Review of Danville’s new “Primo Pizza”"},"content":{"rendered":"

There’s a new pizza restaurant in Danville. Primo Pizza is located at 1131 South Boston Rd. (former location of the Quizno’s Subs franchise that lasted less than 6 months). I’ve had two meals there so far but I’m not recommending the restaurant due to one horrible customer service moment<\/del>.<\/p>\n

UPDATE: We’re taking off the “Not Recommended” tag because of a very good repeat visit to this restaurant. We suggest you give them a try.<\/p>\n

<\/p>\n

It’s a basic Italian-theme pizza place with pizzas, strombolis, calzones, subs, wings and Italian meals on their menu.<\/p>\n

Service: I was greeted nicely on my first visit. On the second trip, there was only one person working and I had to wait a few minutes before even being acknowledged. The food was prepared at the time of order and the speed of service was excellent. There is a moderate language barrier with the staff having difficult accents, but it’s not impossible to overcome. Grade: 82 (for now… to be changed later) (B)<\/p>\n

Food: The pizza was pretty good with a thin crispy crust. The Italian subs that I’ve gotten twice have been totally different. The one I got for take-out was semi-bland, but the one that I had tonight in the restaurant was very flavorful. The sub roll was toasted well on it’s run though the oven. The onions & tomatoes were cut weirdly and I got a lot of tough end-pieces. Their dessert menu looked good and I was about to try it, but we’ll get to that later as well. Grade: 85 (B)<\/p>\n

Atmosphere: It is what it is. Mouth-watering food photos are all over the place. It doesn’t look like a pizza place but I’m guessing that it never will. The kitchen is completely visible to the customers, which I like. The menu board looks great and they’ve got menus to take home. Grade: 85 (B)<\/p>\n

Intangibles: The prices are great. A sub combo (sub, fries & drink) costs $5.99 and their burger combos are even cheaper. Their calzones are huge for less than $9.00. Grade: 84 (B)<\/p>\n

Overall: Oh boy, here we go. I decided to head over there tonight to try out their dine-in sub combo. It took me a few minutes to place my order because the one person working was making the other person’s pizza. I can live with that. As soon as he got their pizza in the oven, he came over to take my order and ring me up. Somehow in the language barrier, he thought I said my order was “to go”, but again, no big problem. The portion of fries that I got was huge and the sub was markedly better than the last time. I sat back and enjoyed my meal at a relaxed pace. The fries were a bit salty with their seasoning so I got a few drink refills (16 oz. styrofoam cup). Meal’s over and I take a look at their dessert menu. They’ve got a few things that catch my eye so I throw all of my trash away and get another drink refill before placing my dessert order. Unbelievably, a restaurant employee (owner? manager?) comes to the counter and says “Hello, my friend. There is only one free drink refill. You are getting too many and it’s fifty cents for more refills.”<\/p>\n

What the everlovin’ hell? I politely said “Really? Thank you” and headed out the door. I’m not going to make a scene in a place like that even though it would have been richly deserved. First of all, I’m not “your friend”. I’m your customer. I’m the person that was about to spend another $3.00 on dessert. The additional 16 ounces of Pepsi that I was about to get cost you at most 25 cents. You just lost my dessert order income tonight and probably any other income that I’d ever think about spending in your restaurant ever again.<\/p>\n

Before that incident, Primo Pizza was going to get a quite acceptable score of 84 (B). After that incident, I feel I’m perfectly justified in dropping that score down to a 40 (F) and not recommending the restaurant to anybody. To be fair, I’m going to give them one more chance sometime in the next month and will feature that experience here. That being said, at this time Primo Pizza gets an “F” rating on the SouthsideCentral scale and is not recommended due to poor customer service.<\/p>\n

Overall Grade: 40 (F) – Not recommended.<\/p>\n

\n

In the spirit of fairness, it was time for a return visit to Primo’s Pizza. Let’s go to the criteria…<\/p>\n

Service: There were no customers in the restaurant and it took about 30 seconds for an employee (the only one working) to come out from the back. No worries on that because I was looking at the menu. I made a special request on my Italian sub combo and the employee made sure he got it right by repeating it back. The food was delivered to my table. Grade: 86 (B)<\/p>\n

Food: Wow. A very delicious Italian sub. The bread was toasted perfectly and the meats and cheese were grilled to a distinct crispiness. The seasoned fries were crispy and served very fresh. Grade: 91 (A)<\/p>\n

Atmosphere: Nothing really changed from before except a TV in the corner and the tables moved around. One thing I just don’t understand about any business that has multiple doors… why do they only have one side of a set of doors open? The inside wasn’t spotless, shining clean but it was acceptable. The parking isn’t that great because it shares space with a gas station\/convenience store. Grade: 82 (B)<\/p>\n

Intangibles: The menu prices continue to be very reasonable. Grade: 86 (B)<\/p>\n

Overall: I had no problem getting the drink refills I wanted. It looks sanity has been restored to this restaurant’s ownership and that means the “Not Recommended” tag will be pulled off of this place. <\/p>\n

Overall Grade: 86 (B) – SouthsideCentral recommends that you give Primo Pizza a try. <\/p>\n","protected":false},"excerpt":{"rendered":"

There’s a new pizza restaurant in Danville. Primo Pizza is located at 1131 South Boston Rd. (former location of the Quizno’s Subs franchise that lasted less than 6 months). I’ve had two meals there so far but I’m not recommending the restaurant due to one horrible customer service moment.<\/p>\n

UPDATE: We’re taking off the “Not […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[58,9,22,48],"tags":[],"class_list":["post-5262","post","type-post","status-publish","format-standard","hentry","category-danville","category-foodcentral","category-opinioncentral","category-updated","odd"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pwqFk-1mS","jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"jetpack-related-posts":[{"id":8073,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2013\/11\/01\/review-dellannos-pizza-kitchen-downtown-danville\/","url_meta":{"origin":5262,"position":0},"title":"Review: Dell’Anno’s Pizza Kitchen (Downtown Danville)","author":"Travis Hackworth","date":"November 1, 2013","format":false,"excerpt":"Having officially tried Dell'Anno's downtown at least 3 times, I feel that I can make an honest review. Overall, the restaurant receives a \"A\" grade. For those that loved the old Cibo restaurant, the interior decor hasn't changed much, just a few new tables, an extra AC line to keep\u2026","rel":"","context":"In "Danville"","block_context":{"text":"Danville","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/locations\/danville\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7952,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2013\/10\/09\/happy-trails-316-cibo\/","url_meta":{"origin":5262,"position":1},"title":"Happy Trails, 316 Cibo!","author":"SouthsideCentral","date":"October 9, 2013","format":false,"excerpt":"Although the owners are going to change the business into a smaller version of their existing Brosville pizza restaurant, Downtown Danville's streetscaping debacle has killed another business. From 316 Cibo's Facebook page... To all our Loyal Customers, Hi, yes unfortunately it is true. We are closing October the 12th. The\u2026","rel":"","context":"In "BusinessCentral"","block_context":{"text":"BusinessCentral","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/businesscentral\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7692,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2013\/01\/12\/breaking-armed-robbery-at-danville-pizza-hut-tonight\/","url_meta":{"origin":5262,"position":2},"title":"BREAKING: Armed Robbery at Danville Pizza Hut tonight","author":"SouthsideCentral","date":"January 12, 2013","format":false,"excerpt":"Another restaurant robbery in the Danville area... Here's the statement from the Danville police department... Danville Police responded to a call of a robbery at the Pizza Hut Restaurant located at 691 West Main Street tonight. At 10:30 PM, Danville Police responded to a reported robbery at Pizza Hut on\u2026","rel":"","context":"In "Breaking News"","block_context":{"text":"Breaking News","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/newscentral\/breaking-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10380,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2014\/09\/23\/review-danvilles-rickys-grill\/","url_meta":{"origin":5262,"position":3},"title":"Review: Danville’s “Ricky’s Grill”","author":"SouthsideCentral","date":"September 23, 2014","format":false,"excerpt":"We're heading to Nordan Drive to check out the new \"Ricky's Grill\". Ricky's Grill is in the former Domino's Pizza location across from Nor-Dan Shopping Center. The owners have put in the basic restaurant equipment to get the place going so it's time to pay them a visit. I decided\u2026","rel":"","context":"In "Danville"","block_context":{"text":"Danville","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/locations\/danville\/"},"img":{"alt_text":"sclogo","src":"https:\/\/i0.wp.com\/www.southsidecentral.com\/wordpress\/wp-content\/uploads\/2014\/05\/sclogo.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":6670,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2010\/03\/30\/happy-trails-bronx-boy-bagels\/","url_meta":{"origin":5262,"position":4},"title":"UPDATED: Happy Trails, Bronx Boy Bagels!","author":"SouthsideCentral","date":"March 30, 2010","format":false,"excerpt":"(Updated to add R&B story and comments) It's a sad day for people who love good food. Here's the news story that we're running on Star News. We'll have some comments up later today. The Danville restaurant that was recently in the news for failing to send in the meals\u2026","rel":"","context":"In "BusinessCentral"","block_context":{"text":"BusinessCentral","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/businesscentral\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9243,"url":"https:\/\/www.southsidecentral.com\/wordpress\/2014\/07\/08\/randomthoughts-782014\/","url_meta":{"origin":5262,"position":5},"title":"RandomThoughts! (7\/8\/2014)","author":"SouthsideCentral","date":"July 8, 2014","format":false,"excerpt":"You have been warned. RandomThoughts are now here. Proceed with caution. Small Boards don't cut it. Big Boards all the way. Don't laugh at me. I went to Kickback Jack's for the first time yesterday. A bit of sensory overload at first but it's a very nice place. Good service,\u2026","rel":"","context":"In "RandomThoughts!"","block_context":{"text":"RandomThoughts!","link":"https:\/\/www.southsidecentral.com\/wordpress\/category\/featurescentral\/randomthoughts\/"},"img":{"alt_text":"sclogo","src":"https:\/\/i0.wp.com\/www.southsidecentral.com\/wordpress\/wp-content\/uploads\/2014\/05\/sclogo.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/posts\/5262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/comments?post=5262"}],"version-history":[{"count":0,"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/posts\/5262\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/media?parent=5262"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/categories?post=5262"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.southsidecentral.com\/wordpress\/wp-json\/wp\/v2\/tags?post=5262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}